The present GTC covers all electronic commerce services provided on the territory of Hungary, through the www.zartalon.hu, www.szefguru.hu and www.izone.hu websites (hereinafter referred to as Website).
Purchasing on the Website is regulated by the 2001 CVIII Act on Electronic Commerce Services and certain Information Society Related Services (Ektv.).
Purchasing on the Website is possible by an electronically placed order as defined in the present GTC (and Business Regulations).
Anyone has the right to use the services of the Website if he/she is validly and successfully registered on the Website. By registering, Customer agrees to be bound by this GTC.
Submitting an order does not constitute a contract, in case of a non-custom order it can be modified or canceled freely until the product is handed over. This can be done in writing, by e-mail or by post.
In case of using a delivery service, the cost of transport up to the modification or cancellation, is to be reimbursed by Customer.
A custom order can be modified or canceled freely until the confirmation of the order. This can be done in writing, by e-mail or by post.
In case of cancellation of a custom order after confirmtaion, Customer is obliged to pay a 30% failure penalty, which Service Provider is entitled to offset from the advance payment amount of the purchase price already paid.
Ordering of a product or service which is linked to the Customer, or which has been produced on the basis of the Customer's instructions or express request, or which, by its nature, can not be returned, is considered a custom order.
The contract between the Parties is concluded by receipt of the goods. In view of this, receipt of the goods in person, in the stores of the Service Provider, is not a contract concluded between distant parties. The contract concluded between the Parties in the Hungarian language by the receipt of the goods shall be considered as a written contract and will be filed by the Service Provider and kept on its premises for at least 5 years after its creation.
ZARTALON, SAFEGURU, IZONE, BIT-FORCE Ltd.
Location of Customer Service Office: 1165 Budapest, Arany Janos Str. 53, Bld 95
Customer service opening hours: On weekdays, at a prearranged time by phone
Phone: +36 70-331-9994
ZT E-mail: info@zartalon.hu, rendeles@zartalon.hu
SG E-mail: info@szefguru.hu, rendeles@szefguru.hu
IZ E-mail: irodaellatas@bitforce.hu, rendeles@izone.hu
Customer can learn about the essential features, characteristics and instructions of use of products and services in detail on the product or service's information page and in the user manual supplied with the product. If Customer has a question about the product or service prior to the selection, the Service Provider's Customer Service is readily available.
User manuals to products sold by the Service Provider are enclosed with the goods by the Service Provider, where this is required by law. If Customer accidentally would not receive the compulsory instructions for use with the goods, Customer shall immediately notify the Service Provider's Customer Service before putting the goods in service. If more information is required than published on the Website about the quality, the essential characteristics, the use or the usability of any product on the Website, Customer may contact Service Provider's Customer Service.
The product data (size, weight, capacity, color, etc.) is for information purposes only, the majority of them are specified by the manufacturer, the Service Provider shall not be responsible for their accuracy. Service Provider reserves the right of technical, form related and color changes to the products displayed.
Service Provider specifically draws Customer's attention to the fact that it uses the brand name "MULTIBRAND" as a collecting brand name and its products with the "MULTIBRAND" brand name may contain products with several different brand names. To a given product with the "MULTIBRAND" brand name those products with an actual brand name (or even unmarked, "NONAME" ones) belong, which by virtue of their properties, quality and price, the Service Provider considers as complete substitutes and being fully identical.
In case of ordering and purchasing "MULTIBRAND" labeled products, Customer accepts the above, and may not object fulfillment referring to a different brand as described above.
The purchase price is the price in the net or gross price field on the product or service information page. If the price field name does not indicate the price being net or gross, the price displayed is the price (net or gross) according to the freely selected setting from the drop down list under the menu bar at the left side of the page header. The gross price includes the value added tax. The purchase price of the product does not include the cost of shipping and other services.
Service Provider reserves the right to change the prices of products or services that can be ordered on the Website. The amendment is effective at the time of its appearance on the Website. The amendment does not affect the purchase price of the products or services already ordered.
If, in spite of all due care of the Service Provider, a wrong price is displayed on the Website, especially with regard to an obviously incorrect, e.g. significantly different from the commonly known, generally accepted or estimated price of the product, or to a "0" HUF price possibly due to a system error, Service Provider is not obliged to deliver the product at a wrong price, but may offer the delivery at a right price, in the knowledge of which the Customer may withdraw from his intention to purchase.
In the top right corner of the Website, under the Registration section of the Login menu, a registration is possible by filling in the form that appears. Entering a real e-mail address and a password of choice (as login data), and entering billing, receipt and contact related details are needed.
The registration will only be accepted by the Service Provider through the Website if the Customer completes all the fields required for registration. (If the Customer fills a field incorrectly or incompletely, an error message is sent by the Service Provider.)
Service Provider does not accept any responsibility for delivery delays or any other problems or errors caused by the Customer's incorrect and / or inaccurate data entry. Service Provider shall not be liable for any damages arising therefrom if the Customer forgets his or her password or it becomes available for any unauthorized person for any reason not attributable to the Service Provider.
There is a possibility to change incorrectly entered data after login, by clicking on the name at the top right corner and then clicking on the recorded data section. Changes to an active order may be initiated on the Customer Service telephone number or the Service Provider's e-mail address.
The order must at all times include the name and address of the Customer, the exact description of the goods, the quantity, the delivery address and the name and contact details of the person entitled to the receipt of the goods.
The order will only be accepted by the Service Provider from a registered Customer through its Website and only if the Customer completes all the fields required for the order. (If the Customer fills a field incorrectly or incompletely, an error message is sent by the Service Provider.)
Service Provider considers orders received on a working day before 13:00 p.m. as orders of that day. Orders received after this point in time count as orders of the next working day. Lead and delivery times are calculated accordingly.
Upon receipt of the Customer's purchase offer (order), the Service Provider shall be obliged to confirm the purchase by electronic means (by e-mail). If this confirmation does not arrive to Customer within 48 hours of sending the order, the Parties are not bound, the order will not be valid.
Order cancellation can only be made in writing (electronically or by mail).
Service Provider indicates the expected lead time for products out of stock.
The lead time is determined on the basis of the information provided by the suppliers at all times.
The indicated lead time is not guaranteed.
The lead time refers to receipt on site, and does not include the time of shipping.
The Customer can, by default, receive the ordered product in person on site of Service Provider.
Service Provider will deliver the ordered products on demand for a delivery fee to house with its own means of transport or by using a forwarding or transport company.
Home delivery takes place between 8 am and 5 pm on weekdays. Appointment is not possible.
In the case of orders requested with delivery, the freight charge is borne by the Customer in such a manner that the freight charge is indicated on the invoice. If several orders arrive from Customer on the same day, they will be taken into account separately for the cost of home delivery. If the Customer indicates it at the time of the second order, and it is still available based on the Service Provider's feedback, the Service Provider may merge the orders. There is no way to merge packages already launched. Service Provider reserves the right to change the price of the shipping fee. The amendment is effective at the time of its appearance on the Website. The amendment does not affect the purchase price of the services already ordered.
Shipping of large products regardless of the value threshold will always be charged according to a separate tariff.
In-house transportation, transport between levels, installation and commissioning are not included in the price of the products. Service Provider undertakes these services based on its own discretion, on a case-by-case basis, for a separate fee. Fees depend on the weight of the product, the distance to the delivery address from the Service Provider site, and the installation conditions within the building.
The delivery or shipping of the ordered product takes place at the time stated on the order confirmation at the delivery address provided therein. The fulfillment means receipt on the Service Provider's site by default. The place of delivery of services is the delivery address on the order confirmation.
The deadlines set in the order confirmation are indicative only and are not binding. The Service Provider reserves the right to comply with the delivery deadline before and after the specified delivery date. If it is more advantageous for the Customer, the Service Provider performs partial deliveries. Service Provider specifies the expected delivery date in a calendar week or day. Service Provider undertakes to ship the goods in stock on the week stated in the confirmation within 2 business days.
Service Provider fulfills the delivery of non-stock products within 5 business days of arrival.
In the case of an order of products, the Customer is obliged to do an itemized check of the package at the time of receipt and to sign the delivery slip in case of a complete fullfilment. Service Provider is unable to accept subsequent complaints about deficiencies. It is only considered an undamaged, unopened, original shipment if it has been sealed with the company's adhesive tape used by the Service Provider (ZARTALON / SAFEGURU / IZONE - BIT-FORCE Ltd.). Should the Customer experience any damage or discrepancy, the carrier shall, at the request of the Customer, perform an itemized handover of the goods and fill an official claim report. The resulting damage is the responsibility of the carrier.
Service Provider reserves the right to ask for down payment or ship the goods by cash on delivery.
At the time of delivery, Service Provider submits to the Customer an invoice corresponding to the tax laws. Customer shall perform the payment up to the date and with the conditions indicated on the invoice.
Payment of the purchase price is possible by cash, cash on delivery, bank card (Information on payment by bank card), or by wire transfer indicated in advance.
For companies, a transfer of 8 calendar days may be requested above the order value of 120 000 HUF. Service Provider exercises an approval in its own discretion. Other deferred payment options are given by Service Provider to its recurring Customers with a separate agreement.
Vouchers are not accepted by the Service Provider.
In case of orders exceeding gross HUF 160 000, or in case of a custom order, the Service Provider asks for a 30% advance payment. In the case of an advance payment, the Service Provider will issue a down payment request for which Customer may make a payment. Upon arrival of the amount Service Provider shall issue an invoice dated the same day and send it to the Customer. The amount of the advance is deducted from the final invoice.
In case of delayed payment, the Service Provider charges a default interest as indicated on the invoice.
In case of cancellation of custom orders after confirmation, the Customer is obliged to pay a 30% failure penalty. Service Provider is entitled to offset this penalty from the amount of the purchase price already paid in advance.
The Customer and Service Provider's legal relationship is based on Service Provider's Privacy Statement, General Terms and Conditions and Business Rules.
Based on the above contracts and the actual purchase of the goods, the invoices and financial settlement letters issued to the Customer are produced in PDF format without electronic time stamp and electronic authentication. At the same time, Service Provider does not issue a paper-based invoice to the Customer for the same financial events.
Service Provider sends the invoices / financial settlement letters it produces to the e-mail address stored inthe Customer's registration profile.
Customer acknowledges that by sending the invoice the invoice shall be deemed to be delivered.
Service Provider keeps the invoices it sends electronically in its own archiving system for the duration specified in the legal regulations.
Customer can change its email address, thus also its e-mail address assigned for invoice receipt, anytime by logging in to its profile and making the change.
If Customer intends to cancel the purchase after the product has been delivered to the house, it can do so within 8 working days of receipt of the goods without giving a reason. This is regulated by the 1999 17 (II.5.) Governmental Decree on Contracts Concluded between Distant Parties. In the event of a withdrawal, the consumer (Customer) shall return the product without delay.
Customer may exercise the right of withdrawal from the day when the goods were received.
Customer must return the product back to the Service Provider's address in the original, undamaged state with the invoice. Service Provider is obliged to refund the full purchase price only for the return of a product in new condition (undamaged with all contents). Customer shall bear the costs incurred in connection with the return of the product due to the exercise of the right of withdrawal, and Customer shall not be charged any other costs. In case of cancellation in writing, the Customer is required to send the withdrawal statement within 8 working days and at the same time arrange for the return of the product without delay. In the event of a withdrawal, the Service Provider may demand compensation from the Customer for damages resulting from misuse of the goods.
Return of the product to the Service Provider's premises may be done in person or by any courier service to the aforementioned site. At Customer's request, the Service Provider is prepared to arrange for the return of the goods, such requests are accepted by the Service Provider's Customer Service. For the costs of return shipping, the general courier fees of the transport service provider employed by the Service Provider shall prevail.
Service provider does not accept postal packages. The Customer shall always deliver the goods back by a courier service or by the Service Provider's courier service provider, after prior consultation with the Service Provider's Customer Service.
In case of personal receipt in the Service Provider's store, the Customer can exercise his 8-day withdrawal right as well.
In accordance with the provisions of the 1999 17 (II.5.) Governmental Decree, the right of withdrawal shall not be exercised in the case of a product that is linked to the consumer (Customer) or has been produced according to the consumer's instructions or express request (custom order) or which, by its nature, can not be returned.
If the returned product complies with the above conditions, the Service Provider undertakes to refund the purchase price fully to the Customer within 30 days after receipt of the product, as stipulated in the applicable laws.
On warranty and guarantee the provisions in force of the 2013 V Act of the Civil Code shall prevail.
In the case of legitimate qualitative or quantitative complaints, Service Provider fulfills its warranty or guarantee obligations in accordance with the legal requirements. In all cases, warranty and guarantee claims will be validated by the presentation of the invoice and/or the Guarantee Card issued by the Service Provider. The starting date of the guarantee is the date of receipt of the goods.
After receipt of the goods, the Service Provider shall not be liable for any defects for which the guarantee is otherwise valid but incurred due to external influences at the Customer or for any malfunction resulting from improper use.
Customer shall claim a complaint of quantity or obvious defects within 3 working days of receipt of the goods. A hidden defect must be reported in writing after its discovery without delay, but no later than 12 months after receipt of the goods. For the guarantee period the date of despatch is relevant. For the purpose of assessing the quality complaint, the defect must be verified by a sample or by an official expert opinion.
A complaint does not affect the payment obligation for the total invoiced amount.
Place of delivery of obligations arising from the guarantee is the site of the Service Provider.
In addition to the obligations relating to the defective product, the Customer is not entitled to any other compensation, e.g. to claim loss of profit due to the delivery of the defective product.
Customer may use the 72-hour replacement guarantee if the intended use is prevented by malfunction. The Service Provider has the right to revise the reported defect of the purchased product by a specialist service and, in the event that the defect is attributable to improper use, charge the repair cost to the Customer.
Service Provider handles Customer Data in accordance with the Privacy Policy.
The Website is a PHP-based information system, its security degree and its use do not pose a risk. However, the Service Provider suggests that Customer should take the following precautions: use virus and spyware protection software with a fresh database, install security updates for the operating system.
Purchasing on the Website assumes the Customer's knowledge of technical limitations of the Internet and the acceptance of the potential errors associated with the technology.
If some of the provisions of these General Terms and Conditions are or become wholly or partially invalid or unenforceable, this does not affect the validity of the other terms and conditions or of the entire legal transaction. Invalid or unenforceable provisions should be replaced by provisions that most closely match the economic purpose pursued by the ineffective or unenforceable provisions.
Service Provider is entitled to change the terms of this GTC at any time. Any amendment shall enter into force at the time of its appearance on the Website.
In the event of changed circumstances due to unforeseeable reasons beyond the Service Provider's activity (strike, war, fire, official regulations, natural disasters, disturbances in traffic, energy or material supply, generally vis major) the General Terms and Conditions of the Service Provider cannot be guaranteed.
In matters not covered by this document, the provisions of the above-mentioned documents forming the basis of the legal relationship and the provisions of the Civil Code shall apply.
Service Provider's legal transactions and their interpretation shall be governed by Hungarian law. In relation to foreign language translations, in case of any deviation or legal disputes the Hungarian version shall prevail.
The Parties shall make every effort to settle any disputes through negotiation. If it is not possible to settle the dispute in a negotiated manner, the Parties are subject to the exclusive jurisdiction of the Pest Central District Court and the Metropolitan Court of Budapest.
The costs incurred in the proceedings shall be borne by the Parties themselves. The language of the proceedings is Hungarian.
Budapest, June 2021
Product catalogue